Privacy Policy

At Kerry Coast Hotel, we are committed to protecting your personal data and your right to privacy. This policy outlines how we collect, use, store, and safeguard your information when you visit our website, sign up for communications, make a reservation, or interact with us online and offline.

Who We Are

Kerry Coast Hotel
8/9 Church Street, Cahersiveen, Co. Kerry
Email: hello@kerrycoast-hotel.com

What Information We Collect

We may collect and process the following types of data:

Personal details (name, email address, phone number)
Reservation information
Email sign-up details
Marketing preferences
Payment details (via third-party processors)
Website usage data (IP address, browser, device, interaction history)
Cookie & tracking data (via Google Analytics, Meta Pixel, etc.)

How We Collect Data

We collect your data when you:

Use our website
Sign up for newsletters or events
Interact with our emails
Make a reservation or contact us
Use third-party services (e.g. Google, Meta) that interact with our website

Why We Use Your Data

We use your information to:

Process reservations and inquiries
Provide customer service
Send you updates, event invitations, or marketing offers (if opted-in)
Improve our website and services
Display personalised ads through Google, Meta, and other platforms
Ensure legal compliance (e.g. storing consent logs)

Email Marketing

If you sign up for our emails:

You'll receive updates no more than 2x per month
You can unsubscribe at any time by clicking the link in our emails
Your data is stored securely using our email service provider (MailerLite)

Advertising & Tracking

We use advertising tools including:

Google Ads & Remarketing
Meta (Facebook/Instagram) Ads
Google Analytics
CookieYes Consent Management

These may involve the use of cookies or similar technologies to measure ad performance and show relevant ads. No personally identifiable info is shared without your explicit consent.

Cookies & Consent

We use cookies to improve your browsing experience. You have full control via our CookieYes banner, which appears when you first visit our site.

You can:

Accept or reject all cookies
Customise your cookie preferences
Withdraw consent at any time using the floating icon or browser settings

For more, see our Cookie Policy.

How We Store Your Data

Stored securely on encrypted servers
Access limited to authorised staff or providers
Retained only for as long as needed to fulfil legal or service obligations

Your Rights

You have the right to:

Access the data we hold on you
Correct inaccurate data
Request deletion of your data
Withdraw consent
File a complaint with the Data Protection Commission (Ireland)

To exercise these rights, email us at hello@kerrycoast-hotel.com.

Third-Party Services

We may share data with trusted providers including:

Google (Analytics, Ads)
Meta (Facebook/Instagram Ads)
MailerLite (Email marketing)
Wix (website hosting)
Stripe (if used for payments)

These partners are GDPR-compliant and process data on our behalf.

Changes to This Policy

We may update this policy occasionally. Major updates will be clearly communicated on our website.